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Compare Practice Management
Solutions from Cerenade |
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Features
The Most Powerful Cloud Practice Management
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100% Hosted & Web-Based |
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No Installation & Zero
Maintenance
EIMMIGRAITON AIR is fully managed by
Cerenade and hosted by our hosting partner, Lightcrest (www.Lightcrest.com). We
take care of all the hardware, software, backup and maintenance
work on the server side to simplify your work so that you have
more time to spend in your business. |
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High Availability & Reliability
At Cerenade, we understand the
importance of high availability and security to your business.
To ensure the highest possible availability, we use world-class hosting services and infrastructures of Lightcrest (www.Lightcrest.com)
to run EIMMGIRATION AIR. We use RAID to protect your data from
hard disk failure, and we enforce rigorous backup and disaster
recover plan. |
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Runs in the Cloud
You only need a web browser to use
EIMMIGRATION AIR. EIMMIGRATION AIR is fully cross-browser and
cross-platform compatible. You can access EIMMIGRATION AIR
with any standard browser of your choice, such as IE, Firefox,
Chrome, Safari, and Opera. |
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Case Tracking & Management |
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Assignee/Status/Petition
EIMMIGRAITON AIR allows you to assign
attorneys and paralegals to each case. Information from
these individuals can pre-populate forms. You can also
assign a petition type to your case, which will transfer Forms,
Document Checklist and Process Steps necessary to complete and
file your petition. Finally, you can set the status of the
case to any one of: Active, Archived and Closed. |
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Powerful Case Query
EIMMIGRATION AIR is equipped with one
of the most powerful and easy to use Search engines. You
can find cases based on their time of access, main contact,
assignee, case number, receipt/notice number. |
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Process Management
EIMMIGRATION AIR offers a powerful
Process Management engine for moving a case from inception to
completion without missing a beat. This component notifies
when work is delayed and alerts you of future steps you need to
take. |
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Documents & Attachments
Collect and store all case-related
documents that your clients and possible employer send you in
EIMMIGRATION AIR. Access them any time from anywhere. |
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Reminders
You can Reminders to your case to
notify you of important dates, events and tasks. The
Tickler component of EIMMIRATION AIR tracks, manage and send out
notifications as reminders become due. |
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Receipt Tracking
EIMMIGRATION AIR Manages and tracks
information on receipts and notices you have entered into the
system. Times Tracker, an extension to this component, notifies
you when your USCIS or Visa petitions become current. |
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Comments
Keep track of the minutes of
conversation you had with your client, for example, using the
Notes facility of EIMMIGRATION AIR. Allow your client to
view none, any or all of your notes. |
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E-Forms Management |
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Regular Updates
Our e-forms crawler checks all
government sites every night looking for updated forms.
Once updated forms are identified, our US-based team of forms
designers get to work to produce accurate, intelligent forms in
Cerenade format.
Did you know that
Cerenade's electronic forms technology is far more superior than
the third party options offered by our competitors? |
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E-Forms library
Cerenade manages and updates its
library of 260+ e-forms as they are released by USCIS, DOJ, DOL,
ETA, DOS, EOIR, DS and DHS. |
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Government Instructions
With EIMMIGRATION AIR, you are always
a click away from real-time instructions to the e-forms. |
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Blank Forms
You never know when you need a blank
form. And for that, you should not need to go through the entire
process of setting up a case. "Blank Forms" component of
EIMMIGRATION AIR gives you free access to its library of the
latest e-forms to Print or Fill & Print any form you like with
the click of a mouse. |
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Auto-Population of Forms
Forms are auto-populated with
information from those you have assigned to the case.
Assignees include attorneys, employer, petitioner, beneficiary,
alien, and others. |
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email & Print Forms in Bulk
Whether you want to email or print one
form or a whole caseload of forms, the functionality is always a
single-click away. To email, simply select all the forms
you like to email to your client, enter the email address and
hit "Send". EIMMIGRATION AIR delivers a PDF copy of the
selected forms to your client. |
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Contact Resource Management |
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Biographic Information
The CRM component of EIMMIGRATION AIR
is the most comprehensive in its league. Adding years of
biographic information about your client is not a problem. |
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Custom Fields
Keeping track of pieces of information
such as "Religious Preference", "Color of Hair" or "Badge
Number" is not a problem with EIMMIGRATION AIR. Simply add a
custom field for each piece of information you like to track and
you are done. |
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Comments & Attachments
This is yet another area to store
client-specific documents and notes. Information such as
Birth Certificate, I-94 copy, copies of passport, etc. |
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Case Collection
So that you do not lose track of your
cases, EIMMIGRATION AIR allows you to collect all cases you have
ever created for a given client and his/her relatives under one
roof. By accessing the profile for one client, you can
gain access to the history of services your law firm has
provided this client. |
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Questionnaire
Capture
client profile, and attachments via an easy, wizard-based
questionnaire, which is available in 8 languages including
Spanish, Chinese, French, Korean, Farsi, Japanese, Russian and
English. Once submitted, a questionnaire is converted into
a contact record that can then populate forms. |
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Permission Settings |
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Attorney & Paralegal Permission
Control caseworker access to
EIMMIGRATION AIR by limiting WHAT, WHEN and HOW LONG.
WHAT:: which components of the system can the caseworker access?
WHEN:: on what days of the week is the caseworker allowed to
access the system?
HOW LONG:: for how many days or for how many hours can the
caseworker access the system? |
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Client Permission
Control client access to EIMMIGRATION
AIR by limiting WHAT, and HOW LONG.
WHAT:: which components of the case or contact profile can
client access?
HOW LONG:: for how many days can client access the system? |
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Administrator
The administrator of EIMMIGRTION AIR
has access to the Admin Console. Admin Console is used to
manage and customize many parts of the system.
Administrator has the option to manage and modify petition types
and forms that go with each petition type, law firm address,
add, remove and disable attorney and paralegals, change the name
of the law firm, design letter merge templates and modify
selections listed in many drop lists throughout the system. |
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Default Setting
The administrator can pre-set the
default permission settings for clients. Default
permission settings take effect as soon as a client is added to
the system. Default permission settings can be overwritten
once the client profile is created in the system. |
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Reports Management |
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Tickler & Reminder
Receive advance notices of up to 180
days on any document expiration date or any reminders you have
left yourself. 180 days is the default setting, which can
be customized to any number. |
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Case Reporting
With over 20 predefined and custom
CASE reports, EIMMIGRATION AIR offers a report for every need.
Every report is unique in its choice of fields and data
filtering ability. Each report can be exported to Excel
for sharing and/or further editing. |
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Contact Reporting
EIMMIGRATION AIR offers over 8 CONTACT
reports that can be configured to generate many different types
of custom reports. Each report can be exported to Excel
for sharing and/or further editing. |
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Custom Reporting
Over all, EIMMIGRATION AIR offers over
30 unique custom reports. Each report can be configured to
generate many different types of custom reports. Each
report can be exported to Excel for further modifications or for
sharing with others. |
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E-Billing |
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Expense Tracking
Client Billing has never been easier.
Simply keep track of your charges by adding a charge selected
from a customized list of "Billable Items" and you are set.
Billable items can be grouped as Legal Fees, Filling Fees, Misc.
Fees, etc. |
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Invoice Generation
At any point in time you can generate
invoices against the one or more charges you have added to a
case. You can even select who the payee should be for a
given invoice.
Simply select charges that should go into an invoice, select the
payee and save. An invoice is created. Invoices can
be viewed, printed and emailed. When emailed, the invoice
is attached to the email as a PDF file. |
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Payment Processing
When it comes to payment processing.
No solution does it better than EIMMIGRATION AIR. You are
basically free to apply the payment any which way you like:
apply it across many invoices or apply it to one or more line
items of a single invoice. |
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Configuration
Your EIMMIGRATION AIR administrator
can customize the list of billable items to fit your needs.
Each item in the list can have a code (used for accounting
purposes), unit cost, description, and category (legal fee,
filing fee, etc.) |
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E-Filing |
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Easy and Straightforward
E-Filing is easy. You simply
schedule a form to be e-filed, open the e-filing center and
begin e-filing forms one by one. While e-filing you have
access to the actual completed form. |
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No Hidden Processing
There are no data dumping or hidden
processes running in the background. On each page of the
e-filing site, you transfer data from your form to the e-filing
site with the click of a button. If you don't like what
you see, you can always change it right then and there. |
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Supported Petitions
Currently, NI Visa Application, PERM,
Green Card Replacement, and ICERT applications are supported by
the e-filing module. |
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Supported Platforms
At this point, e-filing is supported
on Windows XP or better, running Internet Explorer 6 or better. |
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USCIS and Visa Bulletin Times Tracker |
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Tracking
Using Processing Times tables of USCIS,
Visa Bulletin time tables of US Department of State, and
information from the Receipts and Notices of a case, Cerenade
Times Tracker can precisely determine whether a petition
submitted to any of the USCIS Service Centers or a Visa petition
has become current. Once a match is found, an email
notification is generated and sent to the law firm. |
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Reporting
A comprehensive reporting mechanism
provides a unique cross reference of Receipts and Notices, Case
and CRM components of EIMMIGRATION AIR. |
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Platform and Browser Independent |
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100% Web Based
You only need a web browser to use
EIMMIGRATION AIR. EIMMIGRATION AIR is fully cross-browser and
cross-platform compatible. You can access EIMMIGRATION AIR
with any standard browser of your choice, such as IE, Firefox,
Chrome, Safari, and Opera. |
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Underlying Technology
Underneath EIMMIGRATION AIR lies
Cerenade's state of the art E-Forms technology. This
unique technology provides EIMMIGRATION AIR many advantages
over its competitors. The advantages are:
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With our
competitors, support for Mac and iPad means that you enter
data via unfamiliar wizard screens. With EIMMIGRATION
AIR you view and interact with e-forms looking like their
paper counterpart on any device, including an iPad.
All you need is a Browser. Any Browser. |
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With our
competitors you need to update your reader every time their
third-party vendor releases a new one. With
EIMMIGRATION AIR, there is no need to download or install
anything. All you need is a Browser. Any Browser. |
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With our
competitor you need an app in order to access their software
on an iPad, which means new, limited interface, and new
learning curve. With EIMMIGRATION AIR, all you
need is a Browser. Any Browser. |
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Configuration Management |
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Admin Console
System administrator, anyone with the
admin account, can access the Admin Console to configure and
manage many different aspects of EIMMIGRATION AIR. |
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Manage Law Firm Users
Administrator of EIMMIGRATION AIR can
add attorney and paralegal profiles, apply access restriction,
assign username/password, and remove individuals from the
system. |
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Configure
Law Firm Locations
Each law firm must set up one or more
office locations. Information from these offices are later
used to pre-populate e-forms. The administrator can setup
and manage these office locations. |
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Configure
and Maintain Processes
A process is an entity that consists
of Forms, Questionnaire, Document List, Letter Merge and Process
Steps. Systems are installed pre-configured with several
processes in support of unique petitions. Most often, law
firms make changes to these processes or create new ones in
order to configure the system to their needs. |
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Configure
Custom Fields
Despite our every effort to think of
all possible data capture scenario, there are still instances
where you need to capture a piece of information, for which you
cannot find a field. Custom Fields component of
EIMMIGRATION AIR gives you the freedom to add fields with custom
labels that match your specific needs. Custom Fields can
be managed and edited via the admin console. |
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Configure
Dropdown Lists
Through
out the Contact Management component of EIMMIGRATION AIR you
will notice dropdown lists with possible choices we have deemed
appropriate for that instance. As it often the case, your
needs require a greater flexibility in customizing choices
offered by these dropdown lists. Administrator of
EIMMGIRATION AIR can easily configure or customize these
dropdown lists via the admin console. |
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Security |
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SSL
Level I
security is provided via Secured Socket Layer (SSL). SSL
provides a secure environment for managing and accessing cases
and forms across the internet through a TRUSTED site. All
data, traveling between your computer and our servers is
encrypted. |
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Secured Data Centers
All operations are hosted by our
hosting company, Lightcrest (www.Lightcrest.com). Security
for data centers at Lightcrest include:
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Card Reader
access required to enter facility |
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Biometric
scanner access required to enter data center floor |
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Proximity
readers track all movements between areas |
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Security Cameras |
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Bullet-proofing
behind all windowed areas |
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Redundant Power
Supply |
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Redundant Data
Hosting |
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Redundant
Routing and Switching environment |
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Training & Learning Center |
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Training is Free
Our weekly webinars are offered free
of charge. Attend as many times as you like. Simply
send us an email and tell us that you want to attend our free
webinar. |
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The More You Learn, The More You
Love EIMMIGRATION AIR
We strongly believe that no one should
pay to learn a software. This is why we have made
EIMMIGRATION AIR easy to learn, and free to learn. We
invite our clients to attend as many of our weekly training
webinars as they like. You hire new staff, send them to
one of our weekly webinars so they can at least learn the
basics. The more you learn, the more you love EIMMIGRATION
AIR. |
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Video Library
If you cannot fit our weekly training
time slot into your schedule then you have 35 other means of
learning EIMMIRATION AIR. We offer 35 video clips from one
to 15 minutes. Each video talks about one aspect of
EIMMIGRATION AIR. It's all FREE to you. |
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FAQ Articles
Believe it or not, the questions you
ask us are not new to us. We have put together a
collection of Frequently Asked Questions and the answers to
them. These FAQ Articles are hosted on our web site (www.eimmigration.com),
which are accessible 24x7. If you do not find your answer
there, try the video library or simply call or write to us. |
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24x7 Support |
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Support Staff
We start by telling you how
professional and knowledgeable our support staff are. They are
not stationed out of state or out of the country. They are
right here in our headquarters in Inglewood, California with
full access to developers of the software. They speak
fluent English and Spanish. 99% of your questions are
answered while waiting on the line. Our support staff are
just that good. |
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Support Hours
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Phone Support:
8am - 5pm Monday-Friday except for holidays |
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email Support:
24x7 |
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Support is Free
There is no need for different layers
of support. You find a bug, we like to be the first to
know about it. You have an issue, we like to address it.
You do not need to pay extra to gain premium access to our
support staff. |
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Data Conversion |
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Our Guarantee
We have worked long and hard so you
can relax. We can import your existing database into
EIMMIGRATION AIR. Of course, there is a limit in how much
data we can import, but then again all vendors face the same
limitations. Once we import your data to EIMMIGRATION AIR,
you get a chance to check it out. Take all the time you
need. If you like what you see, you pay for the conversion
service. If not, we will dispose of your data, and you pay
nothing. |
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Legacy Products
We import
data from these legacy products:
Time Matters, IDS,
LawLogix, InsZoom, Tracker, EILA, and Immigrant Pro. |
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Conversion Fees
Our conversion fees are
straightforward. We charge $200 per database, and our job
is guaranteed. |
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Conversion Comparison Chart
This chart explains in details, which
legacy products are supported, and what is converted over.
Click Here. |
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